Technicians at Oman Fofor have been trained extensively to provide technical and service support to a wide range of enterprises by providing assistance to users of technology products such as Canon Multifunctional Printers (MFP’s), Computers and Laptops, Software Products and more.
In general, our technical support team provides services that attempt to help the user solve specific problems with a product-including providing training, customization, or other support services.
We at Oman Fofor offer technical support for all the products we sell, either for free or a fee depending on the kind of request.
Request for Technical support may be delivered over our hotline (+233 244 31 00 28) or online by e-mail, or using the live support software on our website to log a call/incident.
Managed Service Provider
Oman Fofor on the other hand also takes up contracts for support in Managed Service Provisions from companies and institutions that require such a service.
As a managed services provider (MSP),we most often deal with information technology (IT) related services and we manage and assume responsibility for providing a defined set of services to our clients either proactively or as may be determined by the services which are needed.
We therefore will receive a list of well-defined services on an on-going basis, with well-defined “response and resolution times” for a fixed rate or a flat fee. This can include things like 24/7 Monitoring of Servers, 24/7 Help desk for your daily computer issues and On-site visits by a technician when issues cannot be resolved remotely.
We provide an upfront bill for our setups or a transition fee and an on-going flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs.
As organizations face significant challenges in scaling and managing their global Information Technology infrastructure while effectively reducing costs, it has become much more cost effective to gain access to best in class tool sets, hardware, software and even niche technology experts by only paying for what you need by using managed service providers.
Management
With IT Service Management (ITSM), we refer to the implementation and management of quality information technology services. Oman Fofor performs IT service management through people, process and information technology.
We no longer only focus on technology and our internal organization, instead, we now consider the quality of the services we provide and focus on their relationship with our cherished customers.
ITSM is process-focused and has ties and common interests with process improvement frameworks and methodologies. The discipline is not concerned with the details of how to use a particular vendor’s product, or necessarily with the technical details of the systems under management.
Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
IT service management in the broader sense overlaps with the disciplines of business service management and IT portfolio management, especially in the area of IT planning and financial control.
ITSM is generally concerned with the “back office” or operational concerns of information technology management (sometimes known as operations architecture), and not with technology development.
In this respect, ITSM may be seen as analogous to an Enterprise Resource Planning (ERP) discipline for IT.