IT Services - Management
With IT Service Management (ITSM), we refer to the implementation
and management of quality information technology services. Oman Fofor performs IT
service management through people, process and information technology.
We no longer only focus on technology and our internal organization, instead, we
now consider the quality of the services we provide and focus on their relationship
with our cherished customers.
ITSM is process-focused and has ties and common interests with process improvement
frameworks and methodologies. The discipline is not concerned with the details of
how to use a particular vendor's product, or necessarily with the technical details
of the systems under management.
Instead, it focuses upon providing a framework to structure IT-related activities
and the interactions of IT technical personnel with business customers and users.
IT service management in the broader sense overlaps with the disciplines of business
service management and IT portfolio management, especially in the area of IT planning
and financial control.
ITSM is generally concerned with the "back office" or operational concerns of information
technology management (sometimes known as operations architecture), and not with
technology development.
In this respect, ITSM may be seen as analogous to an Enterprise Resource Planning
(ERP) discipline for IT.